ND Communications Limited


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Change Management System

ITIL Change Management System


The change management is fully automated and web based on the company intranet, which means that it is a global system that will cater for all CMT Changes.

Forms are created for users to fill in their change request, this request, once submitted will be automatically through a workflow system, mailed to the change manager who picks up the form and processes it.
From this stage onto the implementation stage, the form is processed online with all parties involved being kept in the light via automated email of change progress. Appendix1 shows a flow chart of the process.

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